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Healthwatch Hartlepool News - February 2020


Healthwatch Hartlepool are holding a number of community engagement events in February. Members of the public are invited to come along and tell Healthwatch about their experiences good or bad, of health and social care services.

 The Annexe, Wharton Terrace - Wed 5th February, 10am-12 noon

Hartlepool Hospital - Mon 24th February, 10am -12noon

Headland Library - Tues 25th February, 1:15 pm– 3:15pm

Central Library - Thurs 27th February, 10.15am - 12noon

ORCEL, Wynyard Rd - Every Wed 10am - 12noon

Cervical screening saves lives

 The ‘Cervical screening saves lives’ campaign was launched across the North East on the15th of January 2020 to encourage women to attend their cervical screening test.

Following a successful campaign in Middlesbrough, the ‘Cervical screening saves lives’ program is launching across the North East with the support of the NHS, local authorities and Northern Cancer Alliance. The launch coincided with the national cervical cancer prevention week 20-26 January 2020, both of which aimed to raise awareness among women aged 25-64 of the risks of cervical cancer and the importance of attending for cervical screening. 

Research shows that cervical screening prevents at least 2,000 cervical cancer deaths each year in the UK. However, on average, one in four women are not attending their cervical screening test and uptake across the North East as a whole is significantly lower. 

A number of GP practices across Teesside, Darlington, Hambleton, Richmond, and Whitby are also taking part in the Salons for Screening incentive scheme, offering discounts at local businesses for women who have taken their test. Visit www.screeningsaveslives.co.uk to find out more about the Screen Stars reward card. 

Sheron Robson, program manager with Northern Cancer Alliance, said, “While some women will have made an informed choice to decline to screen, research shows that for many, non-attendance is mainly due to a lack of knowledge of the risks of cervical cancer and understanding of the benefits of screening.”

New guide explains what people can expect when visiting a pharmacy 

The General Pharmaceutical Council has produced a new online guide for patients and the public which explains what they can expect when visiting a pharmacy. 

The guide summarises the standards that registered pharmacies and pharmacy professionals have to meet, and what these standards mean for people using pharmacies. 

You should receive good-quality care that helps you to improve your health and well-being. The General Pharmaceutical Council sets standards for pharmacies to help make sure this happens.

 The pharmacy must be managed safely and effectively

  • You receive good-quality services that are safe
  • You can raise concerns about the pharmacy and these concerns will be taken seriously and acted on
  • The pharmacy has an appropriate insurance cover to protect you if things do go wrong
  • Information about you is kept safe to protect your privacy, confidentiality, and dignity
  • If you are vulnerable the pharmacy team are appropriately trained and know what to do to help make sure you are protected 

The staff working in the pharmacy must be competent and able to do their jobs 

  • There are enough staff with the right skills and training to give you safe and effective care
  • The staff will always act in your best interests
  • The staff can speak up when they have concerns and these concerns will be taken seriously and acted on. 

The pharmacy premises must be suitable to provide pharmacy services 

  • You receive pharmacy services in a clean and safe environment
  • You can speak to the pharmacy team in private if you prefer 

The pharmacy must supply medicines and provide other services safely and effectively 

  • You get medicines that are safe and of good quality, and get any advice you need to help you take your medicines •
  • You have confidence when using any of the services offered by the pharmacy
  • The services provided by the pharmacy are accessible for you 

The pharmacy’s equipment and facilities must be safe and effective 

  • The equipment and facilities the pharmacy uses to provide its services to you are clean and fit for purpose
  • The staff use the equipment and facilities to help make sure you receive good-quality care 

The General Pharmaceutical Council inspects pharmacies to find out if they have met the standards. Go to inspections.pharmacyregulation.org to look for pharmacy inspection reports and examples of good, and poor, practice. 

The Dementia Advisory service based at The Bridge, Villiers Street, Hartlepool, are holding various events in February including;

Dementia awareness sessions

Wed 5th Feb - 10:30am

Thurs 27th Feb - 10:30 am

Each of the sessions lasts approximately 45 mins. To book a place please contact The Bridge, 01429 - 868587

Memories in Tune

Come and join in for a sing-song down memory lane, light refreshments provided, Dementia advisers will be available for advice and support;

Every Thursday at Laurel Gardens, Marlowe Road, Hartlepool, TS25 4JN 

Young Onset Dementia Support Group Friday 28th Feb - 10 am - 11:30 am

for people living with dementia to share their thoughts to influence the community to be more dementia-friendly

 D.E.E.P Group – Second Monday of the month 2pm-3:30pm - Dementia Empowerment Engagement Project.

Come and have a chat about national and local issues that affect people in. Hartlepool. 

 The Hartlepool Special Needs Group have many activities planned for February, including 

17th Larry’s Bowling 11.30 pm - 2.30 pm

18th Silly Sloths Portable Play and lunch 11.00 am to 1.30 pm up to 12yrs

19th Pizza Hut - Cinema 12 noon

20th Jump 360 10.30 to 1.30 pm

For further information call 01429 863766 – 109 Park Road, Hartlepool, TS26 9HR 

Over 50s Forum Meeting 

The over 50s Forum is a social group that works together, unites together, and socialises together. The next meeting is taking place on the 12th of February at 1:30 pm at St Josephs Court Sheltered Housing Scheme, Victoria Road, Hartlepool. FREE REFRESHMENTS, & FREE MEMBERSHIP. ALL ARE WELCOME. For further information please contact Healthwatch Hartlepool on 01429 288 146

 Unhappy with your NHS treatment or care? 

On the third Wednesday of every month 9.30am - 12pm, your local I.C.A Advocate will be at the Healthwatch Hartlepool Office, the ORCEL Centre, Wynyard Road, Hartlepool, TS25 3LB. 

This service is by appointment only.

Please call 01429 288 146 or

Freephone: 0808 802 3000

For further information please visit; www.carersfederation.co.uk

Email: ica@carersfederation.co.uk 

Future Healthwatch Meetings:

 Primary Health & Social Care - Tuesday 11th Feb 10am - 12noon, at the C.E.T.L Brierton Lane, Hartlepool, TS25 4AF

 Acute & Elders - Tuesday 10th March, 10am - 12noon, at the C.E.T.L, Brierton Lane, Hartlepool, TS25 4AF


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