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Report -
Our report looks at what you told us about whether you could access your GP and the barriers you faced. -
Report -
This report looks at the future provision of mental health support across the area. -
Report -
Find out about our virtual enter and view to Rossmere Park and the recommendations we put to the service following our visit. -
Report -
We conducted an enter and view at the emergency assessment unit. Read about our findings and the recommendations we sent to the service following our visit. -
Report -
We conducted an enter and view to Ward 29. Find out about our findings and the recommendations we put to the service following our visit. -
Report -
Read about our findings from our enter and view visit to Clifton House and the recommendations for improvement we put forward. -
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This report combines insight from your experiences on mental health services to help deliver an improved service. -
Report -
We visited De Bruce Court care home to talk to residents and staff about the care and service on offer. Read our report and recommendations. -
Report -
Read about the experiences people shared with us over about the problems they faced trying to access dental services during the pandemic. -
Report -
Read about our enter and view visit to Seymour house and what we found during our visit. -
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This report is the collation of identical surveys of the public undertaken by eight local Healthwatch in North East England. -
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Read about our enter and view to North Tees Hospital ward 36, where we spoke to patients and staff. -
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Find out about our enter and view to Rossmere Park and the views on the care the residents received. -
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Read about our enter and view to Wynyard Woods where we spoke to staff and residents. Find out about the recommendations we put forward following the visit. -
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Read about our enter and view visit to West View Lodge and what people shared with us about the care they receive there. -
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Find out what you told us about your experiences of pharmacy services, what could be better and what is working well. -
Report -
Read our enter and view report for ward 31 at North Tees Hospital, where we spoke to patients and staff about the care they received. -
Report -
Read our enter and view report based on what service users of Stewart House told us about the care they receive. Our report contains both our findings from the visit and the recommendations we made to the service. -
Report -
Read our enter and view report when we visited North Tees Hospital ward 24. Our report contains what people told us about their care, and our recommendations. -
Report -
Read our enter and view report into ward 41 at North Tees Hospital and the recommendations we put forward following our visit. -
Report -
Read about our biggest projects over the last year and the engagement we have done to find out what matters to you and how you want to see services improve. -
Report -
Read our enter and view report into West View Lodge where we spoke to staff and residents about the care on offer at the service, -
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Read our report into the consultation we conducted with carers about health and social care issues that have an impact on their wellbeing. -
Report -
Find out about the problems people are facing when trying to get an appointment with their GP. -
Report -
Read our enter and view report from when we visited Queens Meadow and what staff and residents told us about the care on offer here. -
Report -
The Aim of the visit was to look at the quality of life and standard of care of all residents including those suffering from various degrees of Dementia. -
Report -
Read our enter and view report from visiting Holdforth Unit and North Tees Hospital and the recommendations we put forward following our visit. -
Report -
Healthwatch Hartlepool Enter & View investigation in to Ward 27 at North Tees & Hartlepool NHS Trust Hospital after a number of issues/concerns were raised. -
Report -
Read our report into the barriers faced by deaf people who are trying to access health and social care services across Hartlepool. -
Report -
Read our enter and view report into ward 28 of North Tees Hospital and what staff and patients told us about the care they received. -
Report -
Read our report into dementia and the experiences people have shared with us about health and care services for people living with dementia. -
Report -
Read our report into the service provided by Direct Care and our findings of the level of service provided. -
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This visit occurred due to patient reports of lengthy waits between first assessment and first visit. -
Report -
Read about our year and the projects we have undertaken to improve services across Hartlepool, in our latest annual report. -
Report -
Read about our year, our projects and successes over the last year in our latest annual report. -
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Read about the work we have done both on our own over the past year and collaboratively with partners in our annual report. -
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Read about this years successes and highlights in our annual report, as well as the biggest projects we have worked on over the last financial year. -
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Find out about our year and the projects we have undertaken in our latest annual report. -
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Read our annual report and an overview of the biggest projects we carried out over the last year, and how these have improved care across Hartlepool. -
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Find out about our year and the projects were we have improved services and care across Hartlepool for everyone. -
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We are the independent champion for people who use health and social care services in Hartlepool. Find out about our year in our annual report. -
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Healthwatch Hartlepool recognises that many people in Hartlepool are significantly affected by health inequalities and high levels of ill-health. -
Report -
Find out more about our Enter & View visit to Stichell House Care Home and the recommendations we put to the service following our visit. The visit to Stichell House was the first actual visit conducted by Healthwatch Hartlepool since the start of the Covid pandemic in 2020. -
Report -
Read about our findings from our latest Enter & View visit to Warrior Park Care Home in Seaton Carew. See if there were any recommendations put forward. -
Report -
Charlotte Grange is purpose built residential care home close to the centre of town - the home registration covers old age, dementia and physical disability. Have a look at our report and find out how our latest Enter & View Visit went. -
Report -
This was our first physical enter & view visit conducted since the outbreak of the Covid pandemic to a hospital setting. The team were very impressed with the visit. Find out how the visit went and if there were any recommendations. -
Report -
With the gradual lifting of Covid restrictions it has become possible to reintroduce face to face Enter & View visits and West View Lodge is our fifth "live" visit to a care home. Read our report to see our findings. -
Report -
Our visit to Elwick Grange was conducted in a proportionate and responsible manner. Achieved by means of two person visit to the Home and additional virtual discussions with the Manager and HBC Commissioning Team. Read the full report and see our findings. -
Report -
In 2014 Healthwatch Hartlepool conducted a major investigation of hospital discharge from North Tees and Hartlepool Hospitals following a high number of concerns received from patients, family members and carer providers with regard to experience of the discharge process and subsequent care provision. Following our investigation, a report was produced which made a series of recommendations around changes and developments we considered were needed in order to improve care provision and patient experience of the discharge process. -
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The Healthwatch Hartlepool Annual report for 2022/23 is now available to view or download.
Click on the link below!