1. I need to see a doctor

    Report -

    Our Healthwatch colleagues have worked in collaboration with a range of professionals to gather information in response to questions and issues raised by local people. We present the most common questions and answers in the document

  2. Enter & View Visit to Clifton House Care Home

    Report -

    Clifton House is our first visit conducted fully in line with pre-covid visit
    arrangements. This allowed us to return to our normal practice of giving
    the service provider a two week window during which the visit would take
    place rather than a set date and time.

  3. Enter & View Visit to Merlin Manor

    Report -

    Merlin Manor is a new, purpose built care home situated on the Bishop Cuthbert estate in Hartlepool. It is registered to provide personal and nursing care for up to 94 people. The home supports older people, those with physical disabilities or sensory impairments and people living with dementia. At the time of our visit there were 78 residents.

  4. Discharge Lounge Report

    Report -

    Healthwatch Hartlepool recognises that many people in Hartlepool are significantly affected by health inequalities and high levels of ill-health. The delivery of supportive and appropriate hospital discharge services in the town are vital and play a major part in ensuring patients experience and subsequent recouperation are maximised.
    On completion of our Hospital Discharge report in March 2023 various recommendations were made and Healthwatch Hartlepool undertook to re-visit the service early in 2024 to speak to patients and assess how the service has developed over the past year.