1. Enter & view visit to Charlotte Grange Care Home

    Report -

    Charlotte Grange is purpose built residential care home close to the centre of town - the home registration covers old age, dementia and physical disability. Have a look at our report and find out how our latest Enter & View Visit went.

  2. Enter & View Visit to West View Lodge Residential Care Home

    Report -

    With the gradual lifting of Covid restrictions it has become possible to reintroduce face to face Enter & View visits and West View Lodge is our fifth "live" visit to a care home. Read our report to see our findings.

  3. Healthwatch Hartlepool Annual Report 2022–23

    Report -

    The Healthwatch Hartlepool Annual report for 2022/23 is now available to view or download.

    Click on the link below!

  4. NHS Complaints Advocacy - If you live in Hartlepool and have been unhappy with your NHS treatment or care, People First can help you. Click here!

    Advice and Information -

    Independent NHS Complaints Advocacy supports people to raise their concerns and complaints about NHS care and treatment.
    Call our helpline on 03003 038037 for information, guidance and support. 9am - 5pm Monday to Friday.


  5. Enter & View Visit to Clifton House Care Home

    Report -

    Clifton House is our first visit conducted fully in line with pre-covid visit
    arrangements. This allowed us to return to our normal practice of giving
    the service provider a two week window during which the visit would take
    place rather than a set date and time.