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Report -
Read about our findings from our enter and view visit to Clifton House and the recommendations for improvement we put forward. -
Report -
We visited De Bruce Court care home to talk to residents and staff about the care and service on offer. Read our report and recommendations. -
Report -
Find out about our enter and view to Rossmere Park and the views on the care the residents received. -
Report -
Read about our enter and view visit to West View Lodge and what people shared with us about the care they receive there. -
Report -
Read our enter and view report into West View Lodge where we spoke to staff and residents about the care on offer at the service, -
Report -
Read our enter and view report from when we visited Queens Meadow and what staff and residents told us about the care on offer here. -
Report -
The Aim of the visit was to look at the quality of life and standard of care of all residents including those suffering from various degrees of Dementia. -
Report -
Read our report into dementia and the experiences people have shared with us about health and care services for people living with dementia. -
Report -
Read about our year and the projects we have undertaken to improve services across Hartlepool, in our latest annual report. -
Report -
Read our annual report and an overview of the biggest projects we carried out over the last year, and how these have improved care across Hartlepool. -
News -
The Healthwatch Hartlepool Newsletter for September is now available to download. Please click on the link below -
Report -
Find out more about our Enter & View visit to Stichell House Care Home and the recommendations we put to the service following our visit. The visit to Stichell House was the first actual visit conducted by Healthwatch Hartlepool since the start of the Covid pandemic in 2020. -
Report -
Read about our findings from our latest Enter & View visit to Warrior Park Care Home in Seaton Carew. See if there were any recommendations put forward. -
Report -
With the gradual lifting of Covid restrictions it has become possible to reintroduce face to face Enter & View visits and West View Lodge is our fifth "live" visit to a care home. Read our report to see our findings. -
Report -
Our visit to Elwick Grange was conducted in a proportionate and responsible manner. Achieved by means of two person visit to the Home and additional virtual discussions with the Manager and HBC Commissioning Team. Read the full report and see our findings. -
Report -
The Healthwatch Hartlepool Annual report for 2022/23 is now available to view or download.
Click on the link below! -
Report -
Clifton House is our first visit conducted fully in line with pre-covid visit
arrangements. This allowed us to return to our normal practice of giving
the service provider a two week window during which the visit would take
place rather than a set date and time. -
Report -
Merlin Manor is a new, purpose built care home situated on the Bishop Cuthbert estate in Hartlepool. It is registered to provide personal and nursing care for up to 94 people. The home supports older people, those with physical disabilities or sensory impairments and people living with dementia. At the time of our visit there were 78 residents. -
Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Report -
Find out what you told us about your experiences of pharmacy services, what could be better and what is working well. -
Advice and Information -
The impact of prescription charges on people living with long term conditions - The Prescription Charges Coalition (PCC) ran a survey between February and March this year.
Click on the link to read their report!
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Advice and Information -
Independent NHS Complaints Advocacy supports people to raise their concerns and complaints about NHS care and treatment.
Call our helpline on 03003 038037 for information, guidance and support. 9am - 5pm Monday to Friday.
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News -
The Department of Health and Social Care (DHSC) has launched an NHS campaign to encourage members of the public who could be living with undiagnosed high blood pressure to get their blood pressure checked at a participating pharmacy.
The campaign, backed by British Heart Foundation, Stroke Association, Heart Research UK, Blood Pressure UK, May Measurement Month, British Society for Heart Failure, and more, warns that there are often ‘no clues’ about who might have high blood pressure.
Who can get a free blood pressure check
You can get a free blood pressure check if you:
are aged 40 or over and live in England
You cannot get a free blood pressure check if you:
already have high blood pressure and have had your blood pressure checked by a healthcare professional in the past 6 months
What happens when you get your blood pressure checked
A pharmacist, or member of the pharmacy team, will wrap a blood pressure cuff around your upper arm to measure your blood pressure. They will then share the result with you.
Depending on the result, they might:
give you advice to support healthy living
give you a blood pressure monitor to take home with you and return later advise you to see a GP
If you’re registered with a GP surgery, your GP health record will be updated.
To find a pharmacy near you that offers free blood pressure checks, click on the link below!
Or pop into your local pharmacy and ask about a `Free blood pressure check.`
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News -
Healthwatch Hartlepool Newsletter for March is now available to download
Click on the link! -
Advice and Information -
GP Practice services have changed to meet increasing demand and respond to local health care needs.
Healthwatch Hartlepool have produced a booklet called "Top Tips for Accessing your GP Practise", that gives advice and information on the many services available at your local GP practice.
Click here to download our booklet!