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Advice and Information -
Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps. -
Report -
We conducted an enter and view at the emergency assessment unit. Read about our findings and the recommendations we sent to the service following our visit. -
Report -
We conducted an enter and view to Ward 29. Find out about our findings and the recommendations we put to the service following our visit. -
Report -
Read about our enter and view to North Tees Hospital ward 36, where we spoke to patients and staff. -
Report -
Read our enter and view report for ward 31 at North Tees Hospital, where we spoke to patients and staff about the care they received. -
Report -
Read our enter and view report when we visited North Tees Hospital ward 24. Our report contains what people told us about their care, and our recommendations. -
Report -
Read our enter and view report into ward 41 at North Tees Hospital and the recommendations we put forward following our visit. -
Report -
Read our report into the consultation we conducted with carers about health and social care issues that have an impact on their wellbeing. -
Report -
Read our enter and view report from visiting Holdforth Unit and North Tees Hospital and the recommendations we put forward following our visit. -
Report -
Healthwatch Hartlepool Enter & View investigation in to Ward 27 at North Tees & Hartlepool NHS Trust Hospital after a number of issues/concerns were raised. -
Report -
Read our report into the barriers faced by deaf people who are trying to access health and social care services across Hartlepool. -
Report -
Read our enter and view report into ward 28 of North Tees Hospital and what staff and patients told us about the care they received. -
Report -
This visit occurred due to patient reports of lengthy waits between first assessment and first visit. -
Report -
Read about our year, our projects and successes over the last year in our latest annual report. -
Report -
Find out about our year and the projects we have undertaken in our latest annual report. -
Report -
Read our annual report and an overview of the biggest projects we carried out over the last year, and how these have improved care across Hartlepool. -
News -
The urgent care team in Hartlepool is reminding its community about the health issues it can help you with.
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Report -
This was our first physical enter & view visit conducted since the outbreak of the Covid pandemic to a hospital setting. The team were very impressed with the visit. Find out how the visit went and if there were any recommendations. -
Report -
In 2014 Healthwatch Hartlepool conducted a major investigation of hospital discharge from North Tees and Hartlepool Hospitals following a high number of concerns received from patients, family members and carer providers with regard to experience of the discharge process and subsequent care provision. Following our investigation, a report was produced which made a series of recommendations around changes and developments we considered were needed in order to improve care provision and patient experience of the discharge process. -
News -
Are you aged 16-25?
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Report -
The Healthwatch Hartlepool Annual report for 2022/23 is now available to view or download.
Click on the link below! -
Advice and Information -
Independent NHS Complaints Advocacy supports people to raise their concerns and complaints about NHS care and treatment.
Call our helpline on 03003 038037 for information, guidance and support. 9am - 5pm Monday to Friday.
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News -
Healthwatch Hartlepool Newsletter for September is now available to download
Click on the link! -
Report -
Healthwatch Hartlepool recognises that many people in Hartlepool are significantly affected by health inequalities and high levels of ill-health. The delivery of supportive and appropriate hospital discharge services in the town are vital and play a major part in ensuring patients experience and subsequent recouperation are maximised.
On completion of our Hospital Discharge report in March 2023 various recommendations were made and Healthwatch Hartlepool undertook to re-visit the service early in 2024 to speak to patients and assess how the service has developed over the past year.
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Response -
Tell us about your recent experiences with local services over the last 12 months and we can help make your voice heard. The information you provide will be stored safely and used anonymously. Take a look at our website www.healthwatchhartlepool.co.uk to find out what we did as a result of people’s feedback last year.
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Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Advice and Information -
If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help. -
Report -
Our report looks at what you told us about whether you could access your GP and the barriers you faced. -
Report -
This report looks at the future provision of mental health support across the area. -
Report -
Read about our findings from our enter and view visit to Clifton House and the recommendations for improvement we put forward. -
Report -
We visited De Bruce Court care home to talk to residents and staff about the care and service on offer. Read our report and recommendations. -
Report -
Read about our enter and view visit to Seymour house and what we found during our visit. -
Report -
Find out about our enter and view to Rossmere Park and the views on the care the residents received. -
Report -
Read about our enter and view visit to West View Lodge and what people shared with us about the care they receive there. -
Report -
Read our enter and view report based on what service users of Stewart House told us about the care they receive. Our report contains both our findings from the visit and the recommendations we made to the service. -
Report -
Find out about the problems people are facing when trying to get an appointment with their GP. -
Report -
The Aim of the visit was to look at the quality of life and standard of care of all residents including those suffering from various degrees of Dementia. -
Report -
Read about our year and the projects we have undertaken to improve services across Hartlepool, in our latest annual report. -
Report -
Read about the work we have done both on our own over the past year and collaboratively with partners in our annual report. -
Report -
Read about this years successes and highlights in our annual report, as well as the biggest projects we have worked on over the last financial year. -
Report -
Find out about our year and the projects were we have improved services and care across Hartlepool for everyone. -
Report -
Healthwatch Hartlepool recognises that many people in Hartlepool are significantly affected by health inequalities and high levels of ill-health.