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Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
Advice and Information -
Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
Report -
Find out about our virtual enter and view to Rossmere Park and the recommendations we put to the service following our visit. -
Report -
Read about our findings from our enter and view visit to Clifton House and the recommendations for improvement we put forward. -
Report -
We visited De Bruce Court care home to talk to residents and staff about the care and service on offer. Read our report and recommendations. -
Report -
Find out about our enter and view to Rossmere Park and the views on the care the residents received. -
Report -
Read about our enter and view to Wynyard Woods where we spoke to staff and residents. Find out about the recommendations we put forward following the visit. -
Report -
Read about our enter and view visit to West View Lodge and what people shared with us about the care they receive there. -
Report -
Read about our biggest projects over the last year and the engagement we have done to find out what matters to you and how you want to see services improve. -
Report -
Read our enter and view report into West View Lodge where we spoke to staff and residents about the care on offer at the service, -
Report -
Read our enter and view report from when we visited Queens Meadow and what staff and residents told us about the care on offer here. -
Report -
The Aim of the visit was to look at the quality of life and standard of care of all residents including those suffering from various degrees of Dementia. -
Report -
Read our report into dementia and the experiences people have shared with us about health and care services for people living with dementia. -
Report -
Read about our year and the projects we have undertaken to improve services across Hartlepool, in our latest annual report. -
Report -
Read about our year, our projects and successes over the last year in our latest annual report. -
Report -
Read about the work we have done both on our own over the past year and collaboratively with partners in our annual report. -
Report -
Read about this years successes and highlights in our annual report, as well as the biggest projects we have worked on over the last financial year. -
Report -
Find out about our year and the projects we have undertaken in our latest annual report. -
News -
NHS community infection control team helps care home residents improve oral health and hydration -
Report -
Find out more about our Enter & View visit to Stichell House Care Home and the recommendations we put to the service following our visit. The visit to Stichell House was the first actual visit conducted by Healthwatch Hartlepool since the start of the Covid pandemic in 2020. -
Report -
Read about our findings from our latest Enter & View visit to Warrior Park Care Home in Seaton Carew. See if there were any recommendations put forward. -
Report -
Charlotte Grange is purpose built residential care home close to the centre of town - the home registration covers old age, dementia and physical disability. Have a look at our report and find out how our latest Enter & View Visit went. -
Report -
With the gradual lifting of Covid restrictions it has become possible to reintroduce face to face Enter & View visits and West View Lodge is our fifth "live" visit to a care home. Read our report to see our findings. -
Report -
The Healthwatch Hartlepool Annual report for 2022/23 is now available to view or download.
Click on the link below! -
Advice and Information -
Independent NHS Complaints Advocacy supports people to raise their concerns and complaints about NHS care and treatment.
Call our helpline on 03003 038037 for information, guidance and support. 9am - 5pm Monday to Friday.
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Report -
Clifton House is our first visit conducted fully in line with pre-covid visit
arrangements. This allowed us to return to our normal practice of giving
the service provider a two week window during which the visit would take
place rather than a set date and time. -
Report -
Merlin Manor is a new, purpose built care home situated on the Bishop Cuthbert estate in Hartlepool. It is registered to provide personal and nursing care for up to 94 people. The home supports older people, those with physical disabilities or sensory impairments and people living with dementia. At the time of our visit there were 78 residents. -
Response -
Tell us about your recent experiences with local services over the last 12 months and we can help make your voice heard. The information you provide will be stored safely and used anonymously. Take a look at our website www.healthwatchhartlepool.co.uk to find out what we did as a result of people’s feedback last year.
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Advice and Information -
Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps. -
Report -
We conducted an enter and view at the emergency assessment unit. Read about our findings and the recommendations we sent to the service following our visit. -
Report -
We conducted an enter and view to Ward 29. Find out about our findings and the recommendations we put to the service following our visit. -
Report -
Read about our enter and view to North Tees Hospital ward 36, where we spoke to patients and staff. -
Report -
Read our enter and view report for ward 31 at North Tees Hospital, where we spoke to patients and staff about the care they received. -
Report -
Read our enter and view report when we visited North Tees Hospital ward 24. Our report contains what people told us about their care, and our recommendations. -
Report -
Read our enter and view report into ward 41 at North Tees Hospital and the recommendations we put forward following our visit. -
Report -
Read our report into the consultation we conducted with carers about health and social care issues that have an impact on their wellbeing. -
Report -
Read our enter and view report from visiting Holdforth Unit and North Tees Hospital and the recommendations we put forward following our visit. -
Report -
Healthwatch Hartlepool Enter & View investigation in to Ward 27 at North Tees & Hartlepool NHS Trust Hospital after a number of issues/concerns were raised. -
Report -
Read our report into the barriers faced by deaf people who are trying to access health and social care services across Hartlepool. -
Report -
Read our enter and view report into ward 28 of North Tees Hospital and what staff and patients told us about the care they received. -
Report -
This visit occurred due to patient reports of lengthy waits between first assessment and first visit. -
Report -
Read our annual report and an overview of the biggest projects we carried out over the last year, and how these have improved care across Hartlepool. -
News -
The urgent care team in Hartlepool is reminding its community about the health issues it can help you with.
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Report -
This was our first physical enter & view visit conducted since the outbreak of the Covid pandemic to a hospital setting. The team were very impressed with the visit. Find out how the visit went and if there were any recommendations. -
Report -
In 2014 Healthwatch Hartlepool conducted a major investigation of hospital discharge from North Tees and Hartlepool Hospitals following a high number of concerns received from patients, family members and carer providers with regard to experience of the discharge process and subsequent care provision. Following our investigation, a report was produced which made a series of recommendations around changes and developments we considered were needed in order to improve care provision and patient experience of the discharge process.