1. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  2. Enter & view visit to Charlotte Grange Care Home

    Report -

    Charlotte Grange is purpose built residential care home close to the centre of town - the home registration covers old age, dementia and physical disability. Have a look at our report and find out how our latest Enter & View Visit went.

  3. NHS Complaints Advocacy - If you live in Hartlepool and have been unhappy with your NHS treatment or care, People First can help you. Click here!

    Advice and Information -

    Independent NHS Complaints Advocacy supports people to raise their concerns and complaints about NHS care and treatment.
    Call our helpline on 03003 038037 for information, guidance and support. 9am - 5pm Monday to Friday.


  4. What should you expect from home care services?

    Advice and Information -

    Five things you should expect from home care, domiciliary care or help in the home.

  5. Healthwatch Hartlepool Annual Report 2013-2014

    Report -

    Read about our year, our projects and successes over the last year in our latest annual report.

  6. Healthwatch Hartlepool Annual Report 2017-2018

    Report -

    Read about this years successes and highlights in our annual report, as well as the biggest projects we have worked on over the last financial year.

  7. Healthwatch Hartlepool Annual Report 2019-2020

    Report -

    Find out about our year and the projects were we have improved services and care across Hartlepool for everyone.

  8. Healthwatch Hartlepool Annual Report 2021-2022

    Report -

    Healthwatch Hartlepool recognises that many people in Hartlepool are significantly affected by health inequalities and high levels of ill-health.

  9. NHS Dentistry update

    Advice and Information -

    New measures to improve access to dental care
    A new package of measures to improve patient access to dental care has been introduced by the government.

  10. Discharge Report

    Report -

    In 2014 Healthwatch Hartlepool conducted a major investigation of hospital discharge from North Tees and Hartlepool Hospitals following a high number of concerns received from patients, family members and carer providers with regard to experience of the discharge process and subsequent care provision. Following our investigation, a report was produced which made a series of recommendations around changes and developments we considered were needed in order to improve care provision and patient experience of the discharge process.

  11. People have been telling us about challenges they face getting NHS dentistry. As a result we are working with the NHS Integrated Care Board (ICB) in the North East and North Cumbria to better understand people’s experiences of dentistry in 2023.

    News -

    We need your views and feedback to help shape future services, including planning the next phase of the NHS’s dental recovery plan in the region.
    So if you are living in the North East and North Cumbria, have recent experiences with using or trying to access dental services, then share your experiences with us here.
    Across the North East and North Cumbria, local Healthwatch are working together to tackle this important issue. You can find more information about our Healthwatch Network here.
    The survey closes on 31 March 2024 and as a thank you for your time we are offering £100 of Love-to-Shop vouchers to a lucky prize draw winner.
    If you require a paper copy or have any questions about this survey, please contact 0800 254 5552 or email yoursay@healthwatchhartlepool.co.uk

    Click on the link below to complete the online survey!