1. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  2. Enter & view visit to Charlotte Grange Care Home

    Report -

    Charlotte Grange is purpose built residential care home close to the centre of town - the home registration covers old age, dementia and physical disability. Have a look at our report and find out how our latest Enter & View Visit went.

  3. NHS Complaints Advocacy - If you live in Hartlepool and have been unhappy with your NHS treatment or care, People First can help you. Click here!

    Advice and Information -

    Independent NHS Complaints Advocacy supports people to raise their concerns and complaints about NHS care and treatment.
    Call our helpline on 03003 038037 for information, guidance and support. 9am - 5pm Monday to Friday.


  4. What should you expect from home care services?

    Advice and Information -

    Five things you should expect from home care, domiciliary care or help in the home.

  5. What support can I get as a carer?

    Advice and Information -

    Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to.

  6. Healthwatch Hartlepool Annual Report 2017/18

    Report -

    Read about our biggest projects over the last year and the engagement we have done to find out what matters to you and how you want to see services improve.

  7. Healthwatch Hartlepool/Hartlepool Carers Health Care Experience Consultation

    Report -

    Read our report into the consultation we conducted with carers about health and social care issues that have an impact on their wellbeing.

  8. Healthwatch Hartlepool Investigation into Patient Experience of Dementia Diagnosis

    Report -

    Read our report into dementia and the experiences people have shared with us about health and care services for people living with dementia.

  9. Healthwatch Hartlepool Annual Report 2021-2022

    Report -

    Healthwatch Hartlepool recognises that many people in Hartlepool are significantly affected by health inequalities and high levels of ill-health.

  10. Enter & View visit to Elwick Grange Residential Care Home

    Report -

    Our visit to Elwick Grange was conducted in a proportionate and responsible manner. Achieved by means of two person visit to the Home and additional virtual discussions with the Manager and HBC Commissioning Team. Read the full report and see our findings.

  11. Become a Youthwatch Champion? ​​Click here for further details!

    News -

    Are you aged 16-25?

  12. Top Tips for Accessing Your GP Practice

    Advice and Information -

    GP Practice services have changed to meet increasing demand and respond to local health care needs.
    Healthwatch Hartlepool have produced a booklet called "Top Tips for Accessing your GP Practise", that gives advice and information on the many services available at your local GP practice.
    Click here to download our booklet!

  13. What matters to you survey? Tell us about your recent experiences with local services over the last 12 months and we can help make your voice heard! Click here to complete our survey!

    Response -

    Tell us about your recent experiences with local services over the last 12 months and we can help make your voice heard. The information you provide will be stored safely and used anonymously. Take a look at our website www.healthwatchhartlepool.co.uk to find out what we did as a result of people’s feedback last year.