1. Enter & view visit to Charlotte Grange Care Home

    Report -

    Charlotte Grange is purpose built residential care home close to the centre of town - the home registration covers old age, dementia and physical disability. Have a look at our report and find out how our latest Enter & View Visit went.

  2. Enter & View visit to Urgent Care Centre

    Report -

    This was our first physical enter & view visit conducted since the outbreak of the Covid pandemic to a hospital setting. The team were very impressed with the visit. Find out how the visit went and if there were any recommendations.

  3. Enter & View Visit to West View Lodge Residential Care Home

    Report -

    With the gradual lifting of Covid restrictions it has become possible to reintroduce face to face Enter & View visits and West View Lodge is our fifth "live" visit to a care home. Read our report to see our findings.

  4. Enter & View visit to Elwick Grange Residential Care Home

    Report -

    Our visit to Elwick Grange was conducted in a proportionate and responsible manner. Achieved by means of two person visit to the Home and additional virtual discussions with the Manager and HBC Commissioning Team. Read the full report and see our findings.

  5. Discharge Report

    Report -

    In 2014 Healthwatch Hartlepool conducted a major investigation of hospital discharge from North Tees and Hartlepool Hospitals following a high number of concerns received from patients, family members and carer providers with regard to experience of the discharge process and subsequent care provision. Following our investigation, a report was produced which made a series of recommendations around changes and developments we considered were needed in order to improve care provision and patient experience of the discharge process.

  6. Healthwatch Hartlepool Annual Report 2022–23

    Report -

    The Healthwatch Hartlepool Annual report for 2022/23 is now available to view or download.

    Click on the link below!

  7. I need to see a doctor

    Report -

    Our Healthwatch colleagues have worked in collaboration with a range of professionals to gather information in response to questions and issues raised by local people. We present the most common questions and answers in the document

  8. Enter & View Visit to Clifton House Care Home

    Report -

    Clifton House is our first visit conducted fully in line with pre-covid visit
    arrangements. This allowed us to return to our normal practice of giving
    the service provider a two week window during which the visit would take
    place rather than a set date and time.