-
Report -
Our report looks at what you told us about whether you could access your GP and the barriers you faced. -
Report -
This report looks at the future provision of mental health support across the area. -
Report -
We conducted an enter and view at the emergency assessment unit. Read about our findings and the recommendations we sent to the service following our visit. -
Report -
We conducted an enter and view to Ward 29. Find out about our findings and the recommendations we put to the service following our visit. -
Report -
Read about our findings from our enter and view visit to Clifton House and the recommendations for improvement we put forward. -
Report -
We visited De Bruce Court care home to talk to residents and staff about the care and service on offer. Read our report and recommendations. -
Report -
Read about our enter and view visit to Seymour house and what we found during our visit. -
Report -
Read about our enter and view to North Tees Hospital ward 36, where we spoke to patients and staff. -
Report -
Find out about our enter and view to Rossmere Park and the views on the care the residents received. -
Report -
Read about our enter and view visit to West View Lodge and what people shared with us about the care they receive there. -
Report -
Read our enter and view report based on what service users of Stewart House told us about the care they receive. Our report contains both our findings from the visit and the recommendations we made to the service. -
Report -
Read our enter and view report into ward 41 at North Tees Hospital and the recommendations we put forward following our visit. -
Report -
Find out about the problems people are facing when trying to get an appointment with their GP. -
Report -
The Aim of the visit was to look at the quality of life and standard of care of all residents including those suffering from various degrees of Dementia. -
Report -
Read our report into the barriers faced by deaf people who are trying to access health and social care services across Hartlepool. -
Report -
This visit occurred due to patient reports of lengthy waits between first assessment and first visit. -
Report -
Read about our year and the projects we have undertaken to improve services across Hartlepool, in our latest annual report. -
Report -
Read about our year, our projects and successes over the last year in our latest annual report. -
Report -
Read about the work we have done both on our own over the past year and collaboratively with partners in our annual report. -
Report -
Read about this years successes and highlights in our annual report, as well as the biggest projects we have worked on over the last financial year. -
Report -
Find out about our year and the projects we have undertaken in our latest annual report. -
Report -
Read our annual report and an overview of the biggest projects we carried out over the last year, and how these have improved care across Hartlepool. -
Report -
Find out about our year and the projects were we have improved services and care across Hartlepool for everyone. -
Report -
Healthwatch Hartlepool recognises that many people in Hartlepool are significantly affected by health inequalities and high levels of ill-health. -
Report -
Charlotte Grange is purpose built residential care home close to the centre of town - the home registration covers old age, dementia and physical disability. Have a look at our report and find out how our latest Enter & View Visit went. -
Report -
This was our first physical enter & view visit conducted since the outbreak of the Covid pandemic to a hospital setting. The team were very impressed with the visit. Find out how the visit went and if there were any recommendations. -
Report -
Our visit to Elwick Grange was conducted in a proportionate and responsible manner. Achieved by means of two person visit to the Home and additional virtual discussions with the Manager and HBC Commissioning Team. Read the full report and see our findings. -
Report -
In 2014 Healthwatch Hartlepool conducted a major investigation of hospital discharge from North Tees and Hartlepool Hospitals following a high number of concerns received from patients, family members and carer providers with regard to experience of the discharge process and subsequent care provision. Following our investigation, a report was produced which made a series of recommendations around changes and developments we considered were needed in order to improve care provision and patient experience of the discharge process. -
Report -
The Healthwatch Hartlepool Annual report for 2022/23 is now available to view or download.
Click on the link below! -
Report -
Our Healthwatch colleagues have worked in collaboration with a range of professionals to gather information in response to questions and issues raised by local people. We present the most common questions and answers in the document -
Report -
Clifton House is our first visit conducted fully in line with pre-covid visit
arrangements. This allowed us to return to our normal practice of giving
the service provider a two week window during which the visit would take
place rather than a set date and time. -
Report -
Merlin Manor is a new, purpose built care home situated on the Bishop Cuthbert estate in Hartlepool. It is registered to provide personal and nursing care for up to 94 people. The home supports older people, those with physical disabilities or sensory impairments and people living with dementia. At the time of our visit there were 78 residents.