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Read our report into the service provided by Direct Care and our findings of the level of service provided. -
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Read our enter and view report into ward 28 of North Tees Hospital and what staff and patients told us about the care they received. -
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Read our report into the barriers faced by deaf people who are trying to access health and social care services across Hartlepool. -
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Healthwatch Hartlepool Enter & View investigation in to Ward 27 at North Tees & Hartlepool NHS Trust Hospital after a number of issues/concerns were raised. -
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Read our annual report and an overview of the biggest projects we carried out over the last year, and how these have improved care across Hartlepool. -
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A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect. -
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Five things you should expect from home care, domiciliary care or help in the home. -
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Read our enter and view report from visiting Holdforth Unit and North Tees Hospital and the recommendations we put forward following our visit. -
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The Aim of the visit was to look at the quality of life and standard of care of all residents including those suffering from various degrees of Dementia. -
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Read our enter and view report from when we visited Queens Meadow and what staff and residents told us about the care on offer here. -
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Find out about the problems people are facing when trying to get an appointment with their GP. -
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These terms and conditions tell you how this Healthwatch website is managed and how you are protected when you are using our site.If you do not agree with these terms, you should leave the site immediately. -
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We want to make sure that everyone is able to access the information we provide and communicate with us in ways that meet their individual needs. -
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This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services. -
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Find out about our role, our plans and our people.
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Read our report into the consultation we conducted with carers about health and social care issues that have an impact on their wellbeing. -
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Find out how we can help you access the support you need to live well. -
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Read our enter and view report into West View Lodge where we spoke to staff and residents about the care on offer at the service, -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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Read about our biggest projects over the last year and the engagement we have done to find out what matters to you and how you want to see services improve. -
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Read our enter and view report into ward 41 at North Tees Hospital and the recommendations we put forward following our visit. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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Take a look at our practical resources to help you make a complaint about NHS health and social care services. -
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Read about this years successes and highlights in our annual report, as well as the biggest projects we have worked on over the last financial year.