-
Report -
Read about our findings from our enter and view visit to Clifton House and the recommendations for improvement we put forward. -
Report -
We visited De Bruce Court care home to talk to residents and staff about the care and service on offer. Read our report and recommendations. -
Report -
Find out about our enter and view to Rossmere Park and the views on the care the residents received. -
Report -
Read about our enter and view visit to West View Lodge and what people shared with us about the care they receive there. -
Report -
Read our enter and view report into West View Lodge where we spoke to staff and residents about the care on offer at the service, -
Report -
Read our enter and view report from when we visited Queens Meadow and what staff and residents told us about the care on offer here. -
Report -
The Aim of the visit was to look at the quality of life and standard of care of all residents including those suffering from various degrees of Dementia. -
Report -
Read our report into dementia and the experiences people have shared with us about health and care services for people living with dementia. -
Report -
Read about our year and the projects we have undertaken to improve services across Hartlepool, in our latest annual report. -
Report -
Read our annual report and an overview of the biggest projects we carried out over the last year, and how these have improved care across Hartlepool. -
News -
The Healthwatch Hartlepool Newsletter for September is now available to download. Please click on the link below -
Report -
Find out more about our Enter & View visit to Stichell House Care Home and the recommendations we put to the service following our visit. The visit to Stichell House was the first actual visit conducted by Healthwatch Hartlepool since the start of the Covid pandemic in 2020. -
Report -
Read about our findings from our latest Enter & View visit to Warrior Park Care Home in Seaton Carew. See if there were any recommendations put forward. -
Report -
With the gradual lifting of Covid restrictions it has become possible to reintroduce face to face Enter & View visits and West View Lodge is our fifth "live" visit to a care home. Read our report to see our findings. -
Report -
Our visit to Elwick Grange was conducted in a proportionate and responsible manner. Achieved by means of two person visit to the Home and additional virtual discussions with the Manager and HBC Commissioning Team. Read the full report and see our findings. -
Report -
The Healthwatch Hartlepool Annual report for 2022/23 is now available to view or download.
Click on the link below! -
Report -
Clifton House is our first visit conducted fully in line with pre-covid visit
arrangements. This allowed us to return to our normal practice of giving
the service provider a two week window during which the visit would take
place rather than a set date and time. -
Report -
Merlin Manor is a new, purpose built care home situated on the Bishop Cuthbert estate in Hartlepool. It is registered to provide personal and nursing care for up to 94 people. The home supports older people, those with physical disabilities or sensory impairments and people living with dementia. At the time of our visit there were 78 residents. -
Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Advice and Information -
If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help. -
Report -
Our report looks at what you told us about whether you could access your GP and the barriers you faced. -
Report -
This report looks at the future provision of mental health support across the area. -
Report -
We conducted an enter and view at the emergency assessment unit. Read about our findings and the recommendations we sent to the service following our visit. -
Report -
We conducted an enter and view to Ward 29. Find out about our findings and the recommendations we put to the service following our visit. -
Report -
Read about our enter and view visit to Seymour house and what we found during our visit. -
Report -
Read about our enter and view to North Tees Hospital ward 36, where we spoke to patients and staff. -
Report -
Read our enter and view report based on what service users of Stewart House told us about the care they receive. Our report contains both our findings from the visit and the recommendations we made to the service. -
Report -
Read our enter and view report into ward 41 at North Tees Hospital and the recommendations we put forward following our visit. -
Report -
Find out about the problems people are facing when trying to get an appointment with their GP. -
Report -
Read our report into the barriers faced by deaf people who are trying to access health and social care services across Hartlepool. -
Report -
This visit occurred due to patient reports of lengthy waits between first assessment and first visit. -
Report -
Read about our year, our projects and successes over the last year in our latest annual report. -
Report -
Read about the work we have done both on our own over the past year and collaboratively with partners in our annual report. -
Report -
Read about this years successes and highlights in our annual report, as well as the biggest projects we have worked on over the last financial year. -
Report -
Find out about our year and the projects we have undertaken in our latest annual report. -
Report -
Find out about our year and the projects were we have improved services and care across Hartlepool for everyone. -
Report -
Healthwatch Hartlepool recognises that many people in Hartlepool are significantly affected by health inequalities and high levels of ill-health. -
News -
TEWV have recently updated the contact number of its 24 hour freephone mental health crisis helpline. -
News -
The urgent care team in Hartlepool is reminding its community about the health issues it can help you with.
-
News -
Alcohol is a causal factor in more than 60 medical conditions, including: mouth, throat, stomach, liver and breast cancer, high blood pressure, cirrhosis of the liver, and depression. -
News -
NHS Tees Valley CCG carried out a twelve-week period of patient/public engagement (17 May – 6 August 2021) to understand the views of those who have supported a loved one with a long-term condition or cancer during the end stages of their life. -
News -
A group of cancer survivors and people affected by cancer who are part of a creative support group have reunited following the pandemic. Come and join our group and get creative. -
News -
The Covid-19 vaccination rollout was the fastest in England’s history – it has saved countless lives and allowed us to live with this virus without restrictions on our freedoms. -
News -
Children and young people who are eligible for a Covid -19 vaccine should take up the offer to gain the best possible protection. -
Advice and Information -
Dispelling the most common rumours relating to NHS dentistry
Healthwatch teams across the North East have seen a significant increase in concerns around getting to see their local dentist.
This is also a big problem across the rest of the country.
These concerns have been made worse by some common myths and
mis-understandings around how dentist practices work.
Click on the link below to read the Dentistry Myth Busting report!
-
Advice and Information -
To book an appointment for the 7 Day GP Access Service, please contact your own GP surgery first! -
Advice and Information -
Contracting COVID-19 can be a distressing experience that affects people differently, meaning you may have different care and wellbeing needs to others. Although most people who have a mild case of COVID-19 recover quickly, around one in ten patients will report prolonged symptoms that can last for several weeks or even months. These symptoms can include chronic fatigue, shortness of breath, a cough and loss of sense of taste and smell, among others. Where symptoms persist past twelve weeks, this is known as post-Covid syndrome. If your symptoms last for more than twelve weeks, you may require support to ensure that you recover well. NHS North East and North Cumbria Integrated Care Board (ICB) have compiled a variety of self-help resources, as well as information on the services available locally that can assist you with post-Covid syndrome. This information covers things like diet, exercise and smoking (if applicable), getting back to work and when to seek further support.