NHS Complaints Advocacy - If you live in Hartlepool and have been unhappy with your NHS treatment or care, People First can help you. Click here!
Advice and Information - 10 July 2023
Independent NHS Complaints Advocacy supports people to raise their concerns and complaints about NHS care and treatment.
Call our helpline on 03003 038037 for information, guidance and support. 9am - 5pm Monday to Friday.
Healthwatch Hartlepool and Healthwatch organisations across the Tees Valley are working together in partnership with the North East and North Cumbria Integrated Care Board (NENC ICB) to deliver a local response to the national requirement to improve the planning process for when families may no longer be able to support their family member to stay at home.
We would like to know what the needs are of those with a learning disability, what would make the transition easier as those people get older, what has been the experience of health and social care services and help to ensure sufficient and adequate services are in place for those with more complex needs.
It is important that services know what this looks like and how it feels. Everyone’s views will also establish a baseline of what local people’s knowledge of current services are and the expectations of local services to meet carers needs and the needs of the person being cared for.
Below are links to 3 separate surveys.
There is a survey specifically for carers, one for the person being cared for and one for professionals who may deliver care.
If you require the survey in Easy Read please download and send it to the address on our website.
This edition features:
• NEW – Adult K Executive Summary & Learning Briefing covering a number of key themes
• A ‘Spotlight On’ Trauma Informed Practice including useful resources
• An update on Board Activity
• Our training courses for Summer 2023 which are available to BOOK NOW
