Sheraton Court is a purpose built care home in the north of Hartlepool offering general residential and residential memory care for those living with dementia. It is a large 80 bed home, and all rooms are en-suite. Primary care categories include dementia, older person care, physical disability, respite care and sensory impairment. This was the first visit to Sheraton Court since before the outbreak of the Covid Pandemic in 2020.
The visit to Sheraton Court was conducted by Healthwatch Hartlepool and was a semi-announced visit, with the home receiving a four week window during which the visit would take place. It was delivered within parameters agreed with the Home and in line with health and safety protocols outlined in the visit risk assessment and required considerable preparation and planning. The visit process commenced with an in person discussion with the Home Manager which was attended by three members of the visiting team. A full explanation of the enter and view process was given, together with an explanation factors which had led to the visit and general arrangements were discussed and agreed.
