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This visit occurred due to patient reports of lengthy waits between first assessment and first visit. -
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Read about our year and the projects we have undertaken to improve services across Hartlepool, in our latest annual report. -
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Read about our year, our projects and successes over the last year in our latest annual report. -
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Read about the work we have done both on our own over the past year and collaboratively with partners in our annual report. -
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Read about this years successes and highlights in our annual report, as well as the biggest projects we have worked on over the last financial year. -
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Find out about our year and the projects we have undertaken in our latest annual report. -
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Read our annual report and an overview of the biggest projects we carried out over the last year, and how these have improved care across Hartlepool. -
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Find out about our year and the projects were we have improved services and care across Hartlepool for everyone. -
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We are the independent champion for people who use health and social care services in Hartlepool. Find out about our year in our annual report. -
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Healthwatch Hartlepool recognises that many people in Hartlepool are significantly affected by health inequalities and high levels of ill-health. -
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TEWV have recently updated the contact number of its 24 hour freephone mental health crisis helpline. -
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The urgent care team in Hartlepool is reminding its community about the health issues it can help you with.
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Alcohol is a causal factor in more than 60 medical conditions, including: mouth, throat, stomach, liver and breast cancer, high blood pressure, cirrhosis of the liver, and depression. -
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NHS community infection control team helps care home residents improve oral health and hydration -
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NHS Tees Valley CCG carried out a twelve-week period of patient/public engagement (17 May – 6 August 2021) to understand the views of those who have supported a loved one with a long-term condition or cancer during the end stages of their life. -
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A group of cancer survivors and people affected by cancer who are part of a creative support group have reunited following the pandemic. Come and join our group and get creative. -
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The Covid-19 vaccination rollout was the fastest in England’s history – it has saved countless lives and allowed us to live with this virus without restrictions on our freedoms. -
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Children and young people who are eligible for a Covid -19 vaccine should take up the offer to gain the best possible protection. -
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The Healthwatch Hartlepool Newsletter for September is now available to download. Please click on the link below -
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Find out more about our Enter & View visit to Stichell House Care Home and the recommendations we put to the service following our visit. The visit to Stichell House was the first actual visit conducted by Healthwatch Hartlepool since the start of the Covid pandemic in 2020. -
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Read about our findings from our latest Enter & View visit to Warrior Park Care Home in Seaton Carew. See if there were any recommendations put forward. -
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Healthwatch Hartlepool is working with the NHS to improve the wellbeing of people in our town and across the region.
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Advice and Information -
Dispelling the most common rumours relating to NHS dentistry
Healthwatch teams across the North East have seen a significant increase in concerns around getting to see their local dentist.
This is also a big problem across the rest of the country.
These concerns have been made worse by some common myths and
mis-understandings around how dentist practices work.
Click on the link below to read the Dentistry Myth Busting report!
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Advice and Information -
To book an appointment for the 7 Day GP Access Service, please contact your own GP surgery first! -
Advice and Information -
Contracting COVID-19 can be a distressing experience that affects people differently, meaning you may have different care and wellbeing needs to others. Although most people who have a mild case of COVID-19 recover quickly, around one in ten patients will report prolonged symptoms that can last for several weeks or even months. These symptoms can include chronic fatigue, shortness of breath, a cough and loss of sense of taste and smell, among others. Where symptoms persist past twelve weeks, this is known as post-Covid syndrome. If your symptoms last for more than twelve weeks, you may require support to ensure that you recover well. NHS North East and North Cumbria Integrated Care Board (ICB) have compiled a variety of self-help resources, as well as information on the services available locally that can assist you with post-Covid syndrome. This information covers things like diet, exercise and smoking (if applicable), getting back to work and when to seek further support. -
Advice and Information -
New measures to improve access to dental care
A new package of measures to improve patient access to dental care has been introduced by the government. -
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Charlotte Grange is purpose built residential care home close to the centre of town - the home registration covers old age, dementia and physical disability. Have a look at our report and find out how our latest Enter & View Visit went. -
Advice and Information -
Do you look after someone - then who looks after you?
Hartlepool Carers provide support to Carers from 5 years old in Hartlepool, offering information, advice and guidance!
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This was our first physical enter & view visit conducted since the outbreak of the Covid pandemic to a hospital setting. The team were very impressed with the visit. Find out how the visit went and if there were any recommendations. -
Advice and Information -
What are the aims of the project?
The research will give autistic people the chance to share their experiences of their autism diagnostic assessment to help us understand the support they received before, during and after the assessment and identify other types of support that might have been helpful. The survey is open to people who: are over 18 and have gone through or are waiting for an autism diagnosis, do not also have a learning disability and live in the North East or North Cumbria region. If this applies to you, please share your experiences with us by completing our online survey using the link below. -
Advice and Information -
Bowel cancer is the fourth most common cancer in the UK, The NHS bowel cancer screening kit detects signs of cancer before you notice anything wrong. Detecting it at the earliest stage makes it up to 9 times more likely to be successfully treated. So if you're aged 60 to 74 (lowering to 50 by 2025), live in England and registered with a GP practice, you’ll be sent a kit in the post automatically, every two years. The kit is quick and simple to complete and can be done in the privacy of your own bathroom using the step-by-step instructions on the box. You only need to collect one tiny sample of poo using the plastic stick provided, pop it in the sample bottle and post it for free, to be tested.
The test works by checking for tiny traces of blood, which may not be visible to the naked eye. Blood in your poo is one of the signs of bowel cancer but does not always mean cancer. Instead, it could be a sign of piles or polyps (growths in the bowel). Polyps are not cancer but could develop into cancer over time.
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Advice and Information -
The impact of prescription charges on people living with long term conditions - The Prescription Charges Coalition (PCC) ran a survey between February and March this year.
Click on the link to read their report!
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Staff past and present, Board members, volunteers and partner organisations came together to share in the success that Healthwatch has achieved to date.
Click on the link below to find out more! -
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With the gradual lifting of Covid restrictions it has become possible to reintroduce face to face Enter & View visits and West View Lodge is our fifth "live" visit to a care home. Read our report to see our findings. -
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Our visit to Elwick Grange was conducted in a proportionate and responsible manner. Achieved by means of two person visit to the Home and additional virtual discussions with the Manager and HBC Commissioning Team. Read the full report and see our findings. -
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In 2014 Healthwatch Hartlepool conducted a major investigation of hospital discharge from North Tees and Hartlepool Hospitals following a high number of concerns received from patients, family members and carer providers with regard to experience of the discharge process and subsequent care provision. Following our investigation, a report was produced which made a series of recommendations around changes and developments we considered were needed in order to improve care provision and patient experience of the discharge process. -
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This edition features:
• NEW – Adult K Executive Summary & Learning Briefing covering a number of key themes
• A ‘Spotlight On’ Trauma Informed Practice including useful resources
• An update on Board Activity
• Our training courses for Summer 2023 which are available to BOOK NOW
Click on the link below!
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Are you aged 16-25?
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The Healthwatch Hartlepool Annual report for 2022/23 is now available to view or download.
Click on the link below! -
Advice and Information -
Independent NHS Complaints Advocacy supports people to raise their concerns and complaints about NHS care and treatment.
Call our helpline on 03003 038037 for information, guidance and support. 9am - 5pm Monday to Friday.
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The Healthwatch Hartlepool Newsletter for July is now available to download! -
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Our Healthwatch colleagues have worked in collaboration with a range of professionals to gather information in response to questions and issues raised by local people. We present the most common questions and answers in the document -
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Clifton House is our first visit conducted fully in line with pre-covid visit
arrangements. This allowed us to return to our normal practice of giving
the service provider a two week window during which the visit would take
place rather than a set date and time.