News and reports

Have you used the NHS App, Pharmacy First, or the GP Extended Access Service recently?

If so, the NHS wants to know what you think!
What worked well? What could be better? Did you notice any changes?
The NHS is especially keen to hear how access to your GP practice feels right now, and whether recent changes have made a difference.

Click on the following link below to take part in the survey:

Please click on the link below to view or download!

YYGP also sets out how patients and or their representatives can provide feedback or raise concerns about their GP practice.
If you want to give feedback or raise a concern you can ask to speak to your practice manager. If preferred, you can contact your local Healthwatch or leave your feedback with the ICB by clicking on the link below.

You and your general practice - Click on the link below for what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS).

The Healthwatch Hartlepool mini bulletin for August is now is here!

Click on the link below!

Hartlepool people are renowned for their community spirit, caring nature and tremendous pride in their town
The Community Wellbeing Champion Awards are a celebration of Hartlepool’s often unsung heroes who selflessly make a difference to the wellbeing and lives of others in their community.#
This year, we are looking for nominations for community Wellbeing champions in four categories –
Young Champion (aged upto18y)
Adult Champion (aged over 18)
Group Champion (voluntary/community)
Dementia Champion (dementia related care or support)

Do you know individuals or groups in the categories above who regularly makes a difference by supporting or helping others in ways which promote social, emotional or physical wellbeing?
If you do, please tell us –
• Who the person or group is and the area in which they live?
• Which category of award you are nominating them for?
• Why are you nominating this person or group?
• What the person or group has done to make a difference to others in their community?
• Any other details or background you feel should be considered?
• Your contact details.
• The nominated person or groups contact details and confirmation they are happy to be nominated.

The person/group must live or be based in Hartlepool and not receive payment for the work for which they are being nominated.
Click on the link below to complete a nomination form!
Paper copies are available from Healthwatch Hartlepool, Greenbank, Waldon St, Hartlepool, TS244 7QS
The closing date for nomination is 12 noon on Thursday 28th August.

Awards will be presented at the Annual World Mental Health Day Celebration at 12 noon on Friday 10th October at the Centre for Independent Living (CIL) on Burbank Street.

The Community Wellbeing Champion Awards are supported by Hartlepool Community Trust, Hartlepool Mental Health Forum, Healthwatch Hartlepool, The Annexe and Hartlepool Borough Council .

The Healthwatch Hartlepool mini bulletin for June is now is here!

Click on the link below!

The Healthwatch Hartlepool Annual report for 2024/25 is now available to view or download.

Click on the link below to download!

Please click below to view the ‘online’ edition of the TSAB May Newsletter.

TSAB Newsletter - May 2025 | Teeswide Safeguarding Adults Board



This edition features:

NEW: Collaborative Working and Information Sharing between Professionals to Protect Adults Guidance
Refreshed Documents – High Risk Adults Panel (HRAP) Terms of Reference, Guidance and Referral Form
‘Spotlight On’ Carers Week and Elder Abuse Day
Training Courses – Dates available until December 2025

Healthwatch Hartlepool & Stagecoach Partnership Celebrate with a Coffee Morning event.
Following last year’s highly successful celebration of World Mental Health Day. On 9th April we held a coffee morning in the lounge at Greenbank to meet the recipients of money raised through our partnership.

We invited Stagecoach Hartlepool who came along to hand over cheques to two local charities, The Haven, making a difference and LilyAnn’s Wellbeing.

On 28th January, Healthwatch Hartlepool facilitated a workshop which gave the public the opportunity to take part in the biggest ever national conversation about the future of the NHS.

In November 2024, the government launched 'Change NHS: help build a health service fit for the future', with the aim of getting as many people as possible involved in informing their 10 Year Health Plan for England.

North Tees & Hartlepool and South Tees Hospitals NHS Foundation Trusts have come together under a ‘Group Model’ to improve healthcare across Tees Valley, North Yorkshire, and County Durham. The joint trusts will hereby be referred to as University Hospitals Tees. This report summarises the findings of a community engagement project led by the Healthwatch Tees Valley Network, which gathered feedback from patients, carers, and the wider community to help the hospitals focus on areas for improvement. Read on to find out what recommendations were made.

Home care services involve care workers visiting a person in their home, providing assistance with important daily tasks that the individual cannot manage to do independently. People of all ages access home care services, but people aged over 65 are the largest single user group. Home care service provision is means tested, with some people receiving services free of charges, others paying part of the cost and some the full cost of services.

Read on to find out the outcome of HWH doing this piece of work